This is the highest award that Nissan gives to their dealerships. Included in the Circle of Excellence Award are different characteristics taken into account such as highest trained Nissan: Sales, Finance, Service, and Nissan Parts departments in the country, making our team a unique asset to Northern California and to the rest of the nation as well.
Dealerships receiving the honor must first be a winner of the Award of Excellence, which takes into account everything from customer service scores to technician ratings. The dealership must be profitable, Customer Service Index scores have to exceed the national average, all of the technicians must be full-line certified and the dealership must abide by the Nissan Retail Environmental Design Initiative, which is Nissan's standard for maintaining their operations and sales environment.
Please review the testimonials from just a few happy, satisfied Nissan of San Jose customers. We understand that there is no more powerful form of advertising or compliment that our business can receive than when a customer shares their story of a satisfied experience that exceeded expectations.
Testimonials
Wilson,
Thanks a lot for you help with my purchase on Friday. It is the most painless car buying experience in my life and I have been raving about you to my friends and family. Definitely, I will bring more customers to you and I'll be back when I have to purchase/trade a car. You are very knowledgeable about Leaf and are always willing to provide me with all the assistance since our first contact. I was able to drive out with my new Leaf from Premier Nissan in 90 mins and it was an amazing experience for me. Thank you so much again for your help and your premium service from Premier Nissan of San Jose.
Myo
Myo M. Aung, MD
Wilson Bui is extremely polite, patient, and courteous. He even came to my house in order to program the garage door opener into my car. He also gave me his cell phone number if I have any questions about my Leaf.
Anonymous
CSI Leaf survey
Dear Paul:
One of the key reasons that I purchased my 2009 Nissan Altima Hybrid from Premier Nissan is due to its excellent reputation for their customer service. And almost 2 years later, you have not disappointed. I am pleased to write a testimonial for Melanie Soriano to thank her for her amazing customer service and fast turn-around. She actually makes getting your car serviced a fun and easy experience. Joseph provided excellent shuttle service which also makes this a smooth and easy process. I have and will continue to highly recommend Premier Nissan to all my friends.
Best wishes,
Karen Powers
John,
I thought I'd write to tell you about the great experience that I had in your service department yesterday.
I was pleasantly surprised that I received a Multi-Point Inspection, a factory oil change and a car wash for $30….complete with Armor All.
The staff was great and I didn’t feel like that they were trying to up sell me on items on the inspection.
Thanks again!
J. Hatcher
I drive an Infiniti M45 and I had a problem with my car this morning on my way to work. It happened on Capital Expy right next to Premier Nissan. I originally called Frontier Infiniti, but while I was holding for several minutes, I decided to just go into your service dept. Your service writer came out to see me. She suggested a quick diagnostic to see if the car was ok to drive. The mechanic came out to take a look at the lights that had come on. A little brake fluid and a couple of minutes later I was on my way. No charge, no hassle, EXCELLENT SERVICE. I am a Customer Service Manager and just wanted to say a huge thank you to your team. I also will be having all my repairs done at Premier instead of Infiniti because of the service I received!
Thanks!
Carol Bean
Hi John,
I want to thank you for my experience at Premier Nissan of San Jose.
Unfortunately I missed you yesterday when I came into the store, but Wilson was very nice and able to help me with everything.
I just want to let you know how happy I was with my purchase at your location. I actually went to Premier Nissan of Fremont as well since they also promised to match quotes from other dealerships, however when I showed them the quote from Tracy Nissan, they decided that they would not match the price. When I was at the San Jose location, Wilson took the quote and had it matched and bested by $100 as promised with no arguments. I was very impressed; there were no questions or arguments!
Thanks again and I'll be sure to make Premier Nissan of San Jose my first stop when I look for my next car.
Bests,
-Zac
Hi Wilson,
I just wanted to put in a testimony for you. You handled our request very well and ensured you took care of us from the beginning to the end of our car buying experience. I think the quality that stands out the most is your superior way of "taking care" of your customer and ensuring you deliver all that you have promised. I am very happy as a customer when i walk out with the experience you provided. I would highly recommend anyone buying a Nissan to work with Wilson since he will make the entire process easy and smooth. Thanks for everything and I will be sure to recommend my friends buying a car to you !
-BNP
Amazing Service...Thanks Guys for being...
By Jacky- Apr 28, 2010
I wanted to thank you very much for the wonderful experience that I had with you. Trading in my Altima and buying a new one can be an incredibly nerve-wracking thing and you absolutely did your best to set me at ease and make the entire experience as pleasant as possible. I really feel that I came away from the whole thing with a beautiful car at a VERY reasonable price. I am just still a little nervous to drive it too much because I dont want a scratch it or to put too many miles on it to wear the newness away, if you know what I mean. Although, Thanks again!!! I will come to you again in the future and will do my best to steer friends and coworkers to you as well. Jacky Reece
Great Credit - Sales Service !
By julie - May 18, 2010
As a single woman with a considerably older car I was anxious about the purchasing process. I was first contacted by Janet Kim, in Credit, by email and she was good at communicating over a 2 week period. She listened to my concerns and encouraged me to make the 35 mile drive from Santa Cruz over to her Dealership. She worked very hard with my budget to find me a great car that I could afford. When I say worked, that is an understatement - she was extremely patient and very good at explaining different options to purchase. I walked away with a beautiful used car and sped home happy to have (surprisingly) had a pleasant time at a car dealership, which I never dreamed would happen. Thank you Janet !!! I will be recommending you and the Premier Nissan dealership to friends and family !! Thank you again...
Danny and Vincent,
I purchase a vehicle on 5/31/10. I received an e-mail to complete a survey.
I am please to communicate that I was happy to complete the survey. The service provided and the environment was good.
Thank you for the help and advise provided in the process of purchasing the 2010 Nissan Pathfinder.
Maricela Delgado
Vincent, Sarin, Amir,
You three worked as a team to help us with the purchase of a brand new Nissan Altima Hybrid. You were polite, professional, and knowledgeable throughout the transaction.
Our sincere thanks for a job well done! We have no hesitation recommending you to our friends.
Regards,
Kittur Nagesh
Hi Wilson
Thank you for the email. To be honest, you were the first car salesman that I truly enjoyed working with. Providing me with the exact answers that I wanted made the experience quite painless for me and I appreciate that. If something comes up, I will give you a call. Otherwise I will stop by on Friday or Saturday to pick up the little things.
Shahin
Hello Richard & John
I really appreciated everything that you and your coworkers did to make buying our first car a hassle free experience. We couldn't be happier with our Versa! We're looking for reasons to go out and drive around. I just wanted to follow up and deliver my job letter so you guys can rest a little easier. The proof of graduation is coming on Tuesday, so I'll make sure to send it out as soon as I get it. Robert Simpson is aware that Tuesday is the day that we obtain our grad proof. Let me know if you need anything else or if these emails should go to someone else.
Have a good weekend.
Travis Guiley
